Justin Cabrera

Data Center Operations Leader

Data Center Operations Leader with 8+ years at AWS and Oracle Cloud. Experience includes team leadership, MTTR optimization, and enterprise infrastructure support.

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8+
Years in Data Center Ops
20~
Technicians Managed
<45
Min MTTR Achieved
3
Consecutive Years SLA Exceeded

Core Competencies

Technical expertise and leadership capabilities

Operations & Leadership

Team Leadership Vendor Management Budget Oversight Performance Coaching HR Full-Cycle

Technical Expertise

Server Hardware FRU Replacement Rack/Stack Fiber/Copper Cabling Network Switches

Process Optimization

MTTR Reduction SLA Management Workflow Design Incident Response Change Management

Safety & Compliance

PPE Compliance Risk Mitigation Safety Walkthroughs Incident Documentation

Professional Experience

A track record of impact at industry-leading organizations

Contract Technical Lead
Insight Global
Oct 2025 – Nov 2025
  • Led 6-person technician team during contract engagement
  • Served as escalation point for complex hardware and network issues
  • Produced daily performance reports for senior management
Data Center Technician
Oracle Cloud Infrastructure
Feb 2024 – Aug 2025
  • Installed, configured, and maintained enterprise-level server hardware
  • Performed hardware break/fix including FRU replacements
  • Executed full rack installations and structured cabling tasks
Data Center Project Lead (People Manager)
Amazon Web Services (AWS)
Jan 2023 – Aug 2023
  • Full-scope people management: performance reviews, promotions, terminations
  • Reduced MTTR from 60 minutes to under 45 minutes
  • Managed contractor budget and coordinated 4–6 contractors
  • Partnered with NRE, SRE, TPM, Facility, and Security teams
Data Center Lead/Supervisor
Amazon Web Services (AWS)
May 2018 – Jan 2023
  • Mentored 20+ technicians with 30% productivity increase
  • Exceeded SLA targets for technical accuracy for three consecutive years
  • Achieved 100% on-time project completion rate
  • Led new building deployment

Key Achievements

Measurable impact across operations, team performance, and infrastructure

⚡
MTTR Reduction
Reduced Mean Time to Repair from 60 min to under 45 min through streamlined workflows
📈
Team Performance
Increased team performance by 50% through workflow restructuring and targeted training
🎯
SLA Excellence
Exceeded technical accuracy targets for three consecutive years with error rates below thresholds
🏗️
Capacity Expansion
Led new building deployment with 15% reduction in cluster metrics and increased storage capacity
🔒
Error Reduction
Achieved 30% decrease in human-errors on server repairs through improved training protocols

Education & Certifications

Academic background and professional credentials

Associate of Science in Criminal Justice / Computer Network Systems

Kaplan University

August 2011 – February 2013

CompTIA A+

Industry Certification

AWS InCommunities

Community Volunteering, Northern Virginia

Ongoing

Get In Touch

Open to opportunities in Data Center Operations Leadership

📍
Location
Ashburn, Virginia
✉️
Email
Email Me :)
(Dedicated for inquiries)
💼
LinkedIn
linkedin.com/in/justincab15