Justin Cabrera

Data Center Operations Leader

Data Center Operations Leader with 8+ years at AWS and Oracle Cloud. Experience includes team leadership, MTTR optimization, and enterprise infrastructure support.

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Years in Data Center Ops

20~

Technicians Managed

<45

Min MTTR Achieved

Consecutive Years SLA Exceeded

Core Competencies

Technical expertise and leadership capabilities

Operations & Leadership

Team Leadership Vendor Management Budget Oversight Performance Coaching HR Full-Cycle

Technical Expertise

Server Hardware FRU Replacement Rack/Stack Fiber/Copper Cabling Network Switches

Process Optimization

MTTR Reduction SLA Management Workflow Design Incident Response Change Management

Safety & Compliance

PPE Compliance Risk Mitigation Safety Walkthroughs Incident Documentation

Professional Experience

A track record of impact at industry-leading organizations

Contract Technical Lead

Insight Global

Oct 2025 – Nov 2025

Led 6-person technician team during contract engagement
Served as escalation point for complex hardware and network issues
Produced daily performance reports for senior management

Data Center Technician

Oracle Cloud Infrastructure

Feb 2024 – Aug 2025

Installed, configured, and maintained enterprise-level server hardware
Performed hardware break/fix including FRU replacements
Executed full rack installations and structured cabling tasks

Data Center Project Lead (People Manager)

Amazon Web Services (AWS)

Jan 2023 – Aug 2023

Full-scope people management: performance reviews, promotions, terminations
Reduced MTTR from 60 minutes to under 45 minutes
Managed contractor budget and coordinated 4–6 contractors
Partnered with NRE, SRE, TPM, Facility, and Security teams

Data Center Lead/Supervisor

Amazon Web Services (AWS)

May 2018 – Jan 2023

Mentored 20+ technicians with 30% productivity increase
Exceeded SLA targets for technical accuracy for three consecutive years
Achieved 100% on-time project completion rate
Led new building deployment

Key Achievements

Measurable impact across operations, team performance, and infrastructure

⚡

MTTR Reduction

Reduced Mean Time to Repair from 60 min to under 45 min through streamlined workflows

📈

Team Performance

Increased team performance by 50% through workflow restructuring and targeted training

🎯

SLA Excellence

Exceeded technical accuracy targets for three consecutive years with error rates below thresholds

🏗️

Capacity Expansion

Led new building deployment with 15% reduction in cluster metrics and increased storage capacity

🔒

Error Reduction

Achieved 30% decrease in human-errors on server repairs through improved training protocols

Education & Certifications

Academic background and professional credentials

Associate of Science in Criminal Justice / Computer Network Systems

Kaplan University

August 2011 – February 2013

CompTIA A+

Industry Certification

AWS InCommunities

Community Volunteering, Northern Virginia

Ongoing